Product Archive

OUR SHOP

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- EYES
- PHOERA Eyebrow Pomade Waterproof Brow Gel
- R140,00
- Select options This product has multiple variants. The options may be chosen on the product page
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- EYES
- PHOERA 18 Colors Vegan Highly Pigmented Eyeshadow Palette
- R265,00
- Select options This product has multiple variants. The options may be chosen on the product page
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- EYES
- PHOERA Highly Pigmented Eyeshadow x9 Palette
- R165,00
- Select options This product has multiple variants. The options may be chosen on the product page
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- EYES
- PHOERA Ultimate Eyeshadow x16 Palette
- R239,00
- Select options This product has multiple variants. The options may be chosen on the product page
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- FACE
- PHOERA Setting Powder Loose Face Powder
- R115,00
- Select options This product has multiple variants. The options may be chosen on the product page
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- Quick View
- FACE
- PHOERA Baked Blush
- R105,00
- Select options This product has multiple variants. The options may be chosen on the product page
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- Quick View
- FACE
- PHOERA Blendable Cream Bronzer
- R110,00
- Select options This product has multiple variants. The options may be chosen on the product page
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- FACE
- PHOERA Brighten Up Baked Highlighter Powder
- R95,00
- Select options This product has multiple variants. The options may be chosen on the product page

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The Makeup Hub Return & Refund Policy

Customer satisfaction is our top priority. If you are not completely happy with your purchase, you may request a return, exchange, or refund in accordance with the terms below. Please note that all refunds and exchanges are granted at the discretion of The Makeup Hub.

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1. Return Eligibility

Unopened, Undamaged & Resalable Products

Returns accepted within 30 days of delivery.

Eligible for a 100% refund (less the admin fee) if approved within 7 days of delivery.

Eligible for exchange (same or lower value product) within 30 days of delivery.

2. Non-Returnable Items

Exchanges accepted within 60 days of purchase (same or lower value).

Refunds accepted within 30 days of purchase, subject to inspection.

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3. Non-Returnable Items

The following items are exempt from returns, refunds, or exchanges:

Gift Cards.

Sale/clearance items.

Neglected, damaged, or misused products not deemed resalable.

Hazardous materials, flammable liquids, or gases.

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4. Partial Refunds / Limited Cases

Only partial refunds or exchanges may be granted if:

Items are damaged or missing parts for reasons not due to our error.

Items are returned more than 60 days after delivery.

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5. Return Process

To request a return, email info@themakeuphub.co.za with your order number, proof of purchase, and details of the product(s).
If approved, you’ll receive return instructions and a shipping label.
Items must be returned in their original packaging, with tags and labels attached, and in resalable condition.
Returns must be shipped to:

[INSERT RETURN ADDRESS]

Items sent back without prior authorization will not be accepted.

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6. Shipping & Courier Costs

Return shipping costs are the customer’s responsibility.

If The Makeup Hub is at fault (wrong or defective item), we will cover pickup and return delivery costs.

Shipping/delivery charges from the original order are non-refundable.

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7. Damages & Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect so we can make it right.

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8. Refunds

All refunds are subject to a R120 admin fee (or 10% of order value, whichever is greater).

Once your return is received and inspected, you’ll receive an email confirming approval or rejection.

If approved, refunds are processed via your original payment method within 10 business days.

Processing times may vary depending on your bank/credit card provider.

If more than 15 business days have passed since approval, please contact us at info@themakeuphub.co.za

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9. Exchanges

The fastest way to get the product you want is to return the original item (following the process above) and place a new order once the return is accepted.

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Important Notes

Refunds will not be processed if products are not returned in original protective packaging, properly sealed, and in resalable condition.

Failure to follow the return instructions may delay or void your refund eligibility.

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📧 For all return and refund queries:

info@themakeuphub.co.za